Returns and Refunds

Last updated: 2026-10-15

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Our guarantee

If you are not happy with your dietary supplements, you may request a refund within 60 days of delivery. Opened products: [Opened / used products accepted?].

How to return an item

Start with a message to us at [Support email] that includes your name and order number. We will approve the return and confirm the address.
Send the securely packed items to [Return address] using a service with tracking, because we cannot refund a parcel that does not arrive.
Who pays return shipping: [Who pays return shipping]. Unless we made an error, original shipping charges are not refunded.

Restocking fee: [Restocking fee (%), or none].

When you get your money back

After the returned items reach us, your refund goes back to the original payment method within [Refund processing time (days)] business days. Allow a few more days for your bank to post it.

Damaged, wrong or missing items

If an item arrives damaged, is wrong or is missing, let us know within [Days to report damaged or missing items] days of delivery (a photo helps) and we will replace it or refund you free of charge.

Cancelling auto-ship

Subscriptions can be cancelled whenever you like ([How to cancel], [Cancellation deadline before the next charge]), and every shipment is covered by the guarantee above.

Consumer rights

[Company legal name] honours every right consumer law gives you. This policy sits on top of those rights and never takes any of them away.

Get in touch

You can contact [Company legal name] by email at [Support email], by phone on [Support phone], or by mail at [Business mailing address].